Terms & Conditions

WELCOME

Thank you for choosing to stay with us. The following guidelines are to assist you and other guests to make your stay enjoyable. We are committed to making Big 4 Conway Beach Tourist Park a place to which you will want to return. If you have any special requirements or need our help, please ask. We also welcome any suggestions.

Linen in Cabins & Bunk Beds.

Please note that all cabins are provided with Linen with the  exception of  the  Standard Cabin No Ensuite & Fisherman Cabins.You must bring all you own Linen, towels, pillows etc.

Please remember to pack your towels for the Pool.

Top Bunks & Elevated beds are dangerous and are not recommended for Children under the age of 9.

Easter & Xmas Bookings.

Please Note that full payment will be required by  October 15th for Xmas.

Easter 45 days prior to arrival.

Long Weekends 30 days prior to arrival

Georges Diner is open from 9am to 3 pm usually 7 days per week, however during the quiet months we are open only 5 days per week.

Please phone ahead to check if we are open.

Pizza Nights Usually Every Saturday Night starting at 6pm.

Office Hours

Normally 8am to 6 pm. If You are arriving after 5.30 pm please call us to make arrangements to obtain access into the Park.

SPORT GROUPS END OF YEAR PARTY NOT PERMITTED TO STAY

Pets

No pets are permitted in side or on the deckings of the park cabins with the exception of the Standard Non Ensuite Cabins and Fisherman Cabins

 

CASH OUT

We don not have the facility for cash out, so please make sure you bring your cash for washing machines etc.

LOANING OF PARK TOOLS & EQUIPMENT

We don not lend out any tools, screws or any equipment.

BBQ AREAS

  • Please leave BBQ and surrounding area clean after your use.
  • Do Not leave BBQ unattended whilst cooking. Please switch off the gas when finished.

BICYCLES/SCOOTERS/SKATEBOARDS/ROLLER BLADES

  • These are allowed during daylight hours, all persons must wear helmets.
  • These items are not to be used in the main entrance/exit area, Camp Kitchens, Reception area and the internal pathways.

NO Electric scooters , Electric Skateboards or other means of Non Registered Electric Carts are NOT Permitted in the Tourist Park.

CAMP KITCHEN

  • There is one camp kitchen in the park, please leave clean after your use.

POOL & WATERPARK

  • All children aged 14 years and under must be supervised by an adult.

DEPARTURE/CHECKOUT

  •  All accommodation/sites to be vacated by 10am on day of departure.
  • Early departures should you wish to depart before reception opens; please make alternate arrangements the day before.
  • Late Checkout – Fees apply if you’d like to extend your stay (depending on availability) please do so before 8.30 am.
  • All breakages or damage to park property must be paid upon departure.

MANAGEMENT

  • Reserves the right to evict any persons causing problems.
  • Laws provide for the eviction from the park of all intoxicated or drug affected persons or those whose behaviour or language is offensive.
  • Persons evicted will not be refunded and future booking rights will be forfeited.

NOISE

  • Please consider others within the park by restricting noise from music and social gatherings between the hours of 9.30 pm – 7am.
  • If you have a concern about noise, please contact the managers so action can be taken. After hours phone number is displayed one the office reception. Management are on site 24hrs.

PARKING

  • Parking is allocated for all sites/accommodation (one car space per site/accommodation).
  • Please do not park on the roadways.

CLOTHES LINES

  • No temporary clothes lines are permitted.

SECURITY

  • Please lock your cars, caravans and accommodation at all times.

Security Cameras are in use around BIG4 Conway Beach Tourist Park Whitsundays

Don’t leave personal belongs out.
– Management cannot accept responsibility for theft of personal possessions.

VISITORS

  • All visitors must be registered on arrival (fees apply).
  • Registered guests are also responsible for their visitors’ behaviour.

FIRES

  • No fires are permitted at any time.

CAR/BOAT WASHING

  • Only is the designated area at the rear of the park near the dump point.

EMERGENCY EVACUATION

  • Points are located at the tennis court.
  • If an emergency occurs staff will notify you.
  • Please don’t attempt to move your vehicles.

DOG POLICY

  • This policy has been formulated to assist in providing a cohesive environment for all at Conway Beach Tourist Park.
  • Some breeds not accepted.
  • Dogs are permitted in certain cabins only. Fee applies for Dogs inside our Dog friendly cabins.
  • The dog must be less than 15 kilograms.
  • Generally, only one dog per site (some variations may apply).
  • The dog is to be kept on a leash at all times within the Park and not left unattended.
  • Dog droppings to be scooped up immediately and placed in a plastic bag to be disposed of at bin station.
  • Barking or aggressive behaviour will not be accepted and you may be asked to leave.

ACCOMMODATION

  • We reserve the right to move guests to the accommodation of our choice within the requested category.

BOOKING INFORMATION

  •  A deposit (minimum 1st night in full) is required to secure each reservation within 7 days of making the original booking. No reservations will be guaranteed without a deposit.
  • Balance is to be paid upon arrival (personal cheques will not be accepted on arrival for payment of accounts).
  • Minimum booking applies for special events and peak times.

TERMS & CONDITIONS OF AGREEMENT

  1. Check out time is 10am.
  2. All keys are to be returned on check out.
  3. All Guests shall accept liability for themselves, their children, furniture, fixtures and all the fittings in the accommodation and within the park.
  4. Guests must comply with park rules & regulations as a condition of stay, as given to when checking in.
  5. BIG 4 Conway Beach Tourist Whitsundays Park shall not be responsible for personal injury, or be liable to compensate guests for loss, theft or damage to any vehicle or personal property on or brought into the premises.
  6. BIG 4 Conway Beach Tourist Park Whitsundays suggests that guests securely lock their accommodation, caravan & vehicles.
  7. You agree any charges for services to you, not billed at the time of departure, may be added to your account for settlement as arranged or may be charged to your credit card used to pay the account at time of departure for all breakages, damages, missing items,extra guests or accommodation left in an untidy manner will incur an additional cleaning cost at $50 p/hour.
  8.  Smoking in accommodation will incur a cost of $250.
  9. A 1.2% surcharge will apply for Visa & Mastercard.Amex 1.5%
  10. All arriving guests must provide a credit card and sign the terms and conditions on check in.
  11. BICYCLES/SCOOTERS/SKATEBOARDS/ROLLER BLADES
    – These are allowed during daylight hours, all persons must wear helmets.
    – These items are not to be used in the main entrance/exit area, Camp Kitchens, Reception area and the internal pathways.
  12. Electric Scooters, Electric Skateboards or other means of Electric non registered are not permitted to be used in the park.
  13. POOL & WATERPARK–
    We are excited to be opening our new swimming and as you are our first guests to enjoy this, we ask you to please follow the rules for your safety.Parental supervision.

     

    Children 15 years and under must be always supervised by a parent or guardian over the age of 18 Years. Unsupervised children will be asked to leave the pool area.

    Wristbands

    All children MUST wear a park wristband at all times. Children not wearing a wristband will be asked to leave the pool area. Wristbands will be issued to parent/guardian upon check-in. Lost wrist bands will incur a $5.00 fee.

    Park Guests

    Pool is for park guests ONLY. NO visitors or public are permitted in pool.

    Our staff care about your safety and will be conducting random checks at the pool throughout your stay.

  14. Fish cleaning and dumping of Fish Frames  in the park bins is not Permitted.
    Thank you
  15. Pets No pets are permitted in side or on the deckings of the park cabins with the exception of the Standard Non Ensuite Cabins and Fisherman Cabins
  16. Jumping Pillows JUMPING PILLOW RULES THIS FACILITY IS FOR THE USE OF PARK GUESTS AND THEIR VISITORS ONLY A WRISTBAND MUST BE WORN BY ALL GUESTS TO ENTER THIS FACILITY CHILDREN UNDER 12 MUST BE SUPERVISED BY A RESPONSIBLE ADULT AT ALL TIMES We have taken CARE but your safe use of this facility is YOUR responsibility · NO unruly or rough play will be tolerated · Please be mindful of small children · NO footwear to be worn on the pillow · Strictly NO GLASS, food, drinks, alcohol or gum to be taken into or consumed within the pillow enclosure · Remove sharp items from pockets/hands · NO smoking in pillow enclosure · NO persons under the influence of alcohol or drugs are permitted within the pillow enclosure · Do not use this facility if you are unwell · NO jumping within 1 metre of pillow edge · NO somersaults or inverted manoeuvres · NO jumping in wet swimwear · NO bikes or scooters within the pillow enclosure · Please advise reception staff of any unsafe play · Pillow will be closed in wet weather Guests are required to abide by the park rules posted in the pillow enclosure All guests use this pillow at their own risk. Management and employees of BIG4 Conway Beach Holiday  Park reserve the right to ask guests to leave the Pillow area for failure to observe the above Safety Rules
  17.  MANAGEMENT
    – Reserves the right to evict any persons causing problems.
    – Laws provide for the eviction from the park of all intoxicated or drug affected persons or those whose behaviour or language is offensive.
    – Persons evicted will not be refunded and future booking rights will be forfeited.
    NOISE
    – Please consider others within the park by restricting noise from music and social gatherings between the hours of 9.30 pm – 7am.
    – If you have a concern about noise, please contact the managers so action can be taken. After hours phone number is displayed one the office reception. Management are on site 24hrs.
  18. Linen in Cabins & Bunk Beds.
    Please note that all cabins are provided with Linen with the  exception of  the  Standard Cabin No Ensuite & Fisherman Cabins.You must bring all you own Linen, towels, pillows etc.
    Please remember to pack your towels for the Pool.
    Top Bunks & Elevated beds are dangerous and are not recommended for Children under the age of 9.

Easter & Xmas Bookings.

Please Note that full payment will be required by  October 15th for Xmas.

Easter 45 days prior to arrival.

Long Weekends 30 days prior to arrival

PLEASE NOTE
– Check in time is after 2pm for accommodation and Ensuite sites.

Powered sites check in from 11am.

(depending on availability). Check out time is 10am.
– No Cheques are accepted for the balance of the booking upon check in, Cash or Eftpos only is accepted.
– All arrivals after 6pm prior notice must be given.
– Please leave a contact mobile number.
– This reservation has been accepted for the number of guests stated. Additional guests will incur further charges and/or the requirement for additional sites. All Tariffs quoted are subject to change without notice

Cancellation Policy

Christmas, Easter, Long Weekends & School Holidays Policy

  • If cancellation occurs within 60 days before arrival, then no refund will be given.
  • If you cancel outside of 60 days, then a $30 cancellation fee will apply.

General Policy

  • If the cancellation occurs within 7 days of arrival date, then your deposit will be forfeited.
  • Other times, if cancellation occurs after 7 days of arrival date a $30 administration fee will apply to each accommodation and/or site booked.
  • All refunded monies will be paid by direct deposit at the start of each month.
  • All cancellations must be in writing and emailed to info@conwaybeach.com.au
  • Refunds are not given on premature checkouts under any circumstances at any time.

 

-Security Cameras are in use around BIG4 Conway Beach Tourist Park Whitsundays

NOTICE ABOUT LOSS OF GUEST’S PROPERTY

Traveller Accommodation Providers (Liability) Act 2001
The Traveller Accommodation Providers (Liability) Act 2001 changes the common law about innkeeper’s liability.

Under the Act, an accommodation provider may be liable to make good any loss of a guest’s property in certain circumstances even though the loss is not caused by the fault of the accommodation provider, or the provider’s agent.

The strict liability of the accommodation provider under the Act-

Applies only to a guest of the accommodation provider on a day when an accommodation unit is provided for the use of the guest

Is limited to $250 for each accommodation unit provided for the use of the guest on the day, unless the guest\’s property was placed in safe custody facilities

Does not cover motor vehicles and things owned by the guest left in or on motor vehicles.

Note: Words appearing in italics and bold have a special meaning under the Traveller Accommodation Providers (Liability) Act 2001.
We look forward to welcoming you to BIG 4 Conway Beach Tourist Park Whitsundays on your arrival. Please do not hesitate to contact one of our friendly reception team if we can be of any more assistance.